Policies
Home > Policies
Terms and Conditions
Minimum Order Value
There is no minimum order value
Returns Policy
If anything you buy from us arrives damaged, we would appreciate a digital photo of the damaged item (so that we can avoid the problem in future), and we will usually offer a refund or replacement.
In case items are short shipped or do not meet your expectations, please let us know. If possible we will include the items in your next order, or send them immediately if you have urgent deadlines.
Unfortunately, we do sometimes make mistakes, even though we try hard to avoid them. When things go wrong, we look at the situation from your point of view, and provide a solution that is in your favour.
Packing & Shipping time
97 % of our orders are dispatched within 2-3 working days,
Our shipping calculator provides you with an accurate calculation of the shipping costs for your order and helps you to minimise shipping charges.
If you want to know the shipping cost of an order, put the items in the shopping cart and click the 'Calculate Postage' button below the mini shopping cart. You can remove the product from the shopping cart, and the order will not be sent!
Security, Ordering and Privacy
You may pay by credit card through Paypal, which offers a high level of security. The confidentiality of your transaction is very important to us. Your personal credit card details are never available to us or any third party.
You can by by credit card over the phone, simply call us on 0800 043 0422 with your card details. Your personal credit card details are never made available to any third party.
You can also send a UK cheque made payable to Twiddleys Online Emporium Ltd to:
Twiddleys Online Emporium Ltd
Heol ddu Farm
Heol Y Foel
Cefneithin
Llanelli
Carmarthenshire
SA14 7ET
Please write your order number on the back of the cheque.
We want you to be totally satisfied with the products you buy from us and the delivery of your orders. If you have any questions or comments regarding our products or service, email us.
When you are happy, please tell all your friends, using our "TELL A FRIEND BUTTON" . This will help us to keep prices low, and add new products.
Address and contact details:
Twiddleys Online Emporium Ltd
Heol ddu Farm
Heol Y Foel
Cefneithin
Llanelli
Carmarthenshire
SA14 7ET
0800 043 0422
Email: support@twiddleys.co.uk
